Welcome to Brooklyn Shuttle

Welcome to Brooklyn Shuttle — your reliable partner for professional, safe, and convenient transportation services in New York and surrounding areas. By accessing or using our services, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. Services Provided

Brooklyn Shuttle provides private and group transportation services primarily across Brooklyn, Queens, Manhattan, the Bronx, and nearby airports (JFK, LGA, EWR).

Our services include:

• Point-to-point transportation
• Hourly vehicle or shuttle rentals
• Airport transfers with curbside and meet-and-greet options
• Private rides for business or personal travel
• Event transportation and hotel shuttle coordination

Service availability may vary due to weather conditions or high demand.

2. Reservations

Reservations can be made through:

• Our website: brooklynshuttle.com
• Email: info@brooklynshuttle.com
• Phone: (718) 810-9792

Required reservation details:

• Name, phone number, and email address
• Pickup and drop-off address, date, time, and number of passengers
• Luggage details and service type
• Vehicle selection
• Billing information if applicable (credit card, expiration, CVV, billing address)

3. Airport Pickup Policy

Brooklyn Shuttle offers both curbside and meet-and-greet options. Flight tracking is available when a valid flight number is provided.

Curbside Pickup:

Driver waits outside the terminal. Passengers must call upon arrival.

Meet and Greet:

A driver meets the passenger inside the terminal holding a name sign. An additional $30 fee applies.

Grace Periods and Waiting Charges:

• Domestic flights: 30 minutes grace period
• International flights: 45 minutes grace period
• After grace period: $1.50/minute for standard vehicles; $2.00/minute for SUVs and vans

4. User Responsibilities

All users of Brooklyn Shuttle services agree to:

• Provide accurate and complete information during booking
• Use services only for lawful purposes
• Refrain from transporting illegal or prohibited items
• Be accountable for any damage caused to the vehicle
• Treat staff and drivers respectfully

5. Prohibited Activities

• Misuse of our platform or services
• Submission of fraudulent or false information
• Harassment, abuse, or threats toward staff or drivers
• Tampering with vehicle components or engaging in unsafe behavior
• Use of services for any unlawful activities

6. Fees and Charges

Cancellation Policy:

• Cancellations made 24 hours or more before pickup: No charge
• Cancellations made less than 24 hours before pickup: Full fare will be charged

No-Show Policy:

If a passenger fails to appear at the pickup location without notice, the full fare including wait time, tolls, and applicable fees will be charged

Overtime Charges:

• A 15-minute grace period applies for non-airport pickups
• After that: $1.50/minute for standard vehicles; $2.00/minute for SUVs and vans

Late or Early Pickup Fee:

$10 will be charged for any pickups before 7:00 AM or after 10:00 PM

Same-Day Change Fee:

Changes made within 12 hours of pickup are subject to a $25 modification fee

7. Data Security

Brooklyn Shuttle takes customer privacy seriously.

• All customer information is stored securely
• Billing data is encrypted and never shared
• Only authorized staff may access customer data
• Drivers receive limited trip information necessary for service delivery
• Customers may update their account information using secure login credentials

8. SMS Terms and Conditions

By providing your phone number, you consent to receive SMS notifications related to:

• Trip confirmations
• Driver assignment updates
• Real-time service alerts
• Occasional service-related promotions

Opt-out: Reply STOP to unsubscribe at any time
Help: Reply HELP or contact us at (718) 810-9792
Message frequency may vary. Standard messaging rates may apply.

9. Disclaimer

Brooklyn Shuttle does not guarantee uninterrupted or error-free service due to conditions beyond our control, including:

• Weather disruptions
• Road closures or traffic delays
• Vehicle malfunctions

We are not liable for missed flights, lost items, or travel inconveniences caused by such events. In such cases, we will make reasonable efforts to reschedule or find an alternative solution.

10. Updates to Terms

Brooklyn Shuttle reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on our website and will take effect immediately upon publication. Continued use of our services constitutes acceptance of the revised terms.

11. Contact Information

For questions, feedback, complaints, or support, please contact:

Brooklyn Shuttle
Barclays Center, Brooklyn, NY 11217
Phone: (718) 810-9792
Email: info@brooklynshuttle.com
Website: brooklynshuttle.com