Our Privacy Commitment

At Brooklyn Shuttle, your privacy isn't just a checkbox — it's a commitment to protecting and respecting your privacy. We believe in transparency, protection, and control over your personal data. This policy outlines exactly what we collect, why we collect it, and how we keep it safe. By accessing our transportation service, you must agree to this privacy policy.

What We Collect

To deliver safe and professional transportation services, we collect the following information:

• Contact Information: Name, contact number, and email address
• Booking Details: Pickup & drop-off locations, date, time, number of passengers, vehicle type
• Payment Info: Cardholder name, billing address, and encrypted card details (if you pay online)
• User History: Reservation history and communication preferences

Why We Collect It

We collect your data only to:

• Confirm, dispatch, and manage your transportation bookings
• Send booking confirmations, receipts, and service updates
• Enable secure payments
• Improve customer support and experience
• Assign trip details (without billing info) to drivers

What We Never Do

• We do not sell or rent your data
• We do not share your phone number or email for third-party marketing

Who We Share With

We only share your data when it's necessary:

• Drivers: Get booking details only—never your payment info
• Payment Processors: To securely handle online transactions
• Legal Authorities: If required by law or to protect public safety

How We Protect Your Data

Your trust means everything to us. That's why we secure your information through:

• Encrypted storage for sensitive billing info
• Access control: Only authorized staff can see certain data
• Account security: Customers use secure login credentials
• Role-based data access: Drivers get what they need, and nothing more

SMS Terms & Consent

By providing your phone number, you may receive:

• Trip confirmations
• Time-sensitive reminders
• Promotions and updates (only if you opt in)

Opt-out anytime by replying "STOP." You can resume messages anytime by replying "START."

We do not charge you for receiving SMS—your carrier's standard rates may apply.

Your Rights

You have full control over your data:

• Access: View your data anytime via your account
• Edit: Update your contact or billing info
• Delete: Request full data removal by emailing us
• Opt-out: Unsubscribe from promotional messages anytime

Contact Us

Have questions or want to update your preferences?

Brooklyn Shuttle
Barclays Center, Brooklyn, NY 11217
Phone: (718) 810-9792
Email: info@brooklynshuttle.com
Website: brooklynshuttle.com

Last Update: 15-June-2025